DIRECTION VS. SUGGESTION By Mark W. Daigle

Lately I’m been seeing where some of you aren’t following my DIRECTION.

Some of you maybe thinking at times I’m just giving SUGGESTIONS. If you are confused please ask. We are now coming on our peak season. I want all of you to be as successful as possible. This takes Direction and Teamwork.

Sometimes you may not want to take on a different way at looking at things but when we aren’t all on the same page with common goals it can make the task impossible. You ALL are very valuable people to co Employees, Company, Family but mostly to Yourselves.

I can assure you that my directions are Always to your benefit and growth. Everyday you don’t progress you actually regress-life has a way of doing that. My Mission Statement in Life is “If I make everyone around me a Success then I will be a success”.

Culturally Americans and Filipinos are different. The reason I’m here is not the traffic, pollution, crowds and constantly hot-oven hotter then when I lived in Egypt. It’s because of the beautiful hearts. I can see it in all your eyes. But at times this is a “double-edged sword”. Sometimes you can’t just let yourselves look the other way of responsibilities-you need to confront them. Strength!

So please in the future, please follow my direction. I want to develop you all, not just for the job but more for Life. In a lot of ways I’m not Proud to be American. Americans think the wayfor all-it’s not. But we are looked at as the worlds Super Power. With that in mind I hope you can see where I can be a good seg-way between Culture and Success. Culture is very important but it comes from the past. Success starts today-every day. So keep importance in your Culture but remember the past is the past-you can’t change it but you can always benefit from it.

The 1st way is teaching “product knowledge.” Training about the offer, gifts, sites, scripts etc…
The 2nd way is in self discipline and confidence.

So 1st break it down as to which is needed and be more effective. No since in building confidence if we don’t know what we are talking about and no since training about product knowledge if we don’t Implement confidence to deliver. It’s like building the perfect race car but not knowing how to drive it or being the best driver and only having a mule cart-you aren’t going to win unless both are a Team within yourselves.

So be brave and take control of your responsibilities-Implement!

If you are an Agent; Always bring “you’re A game” with positivity. Each day, before you arrive to the office, have a plan. Know what you need to work on like time management, embellishment, confidence, being assumptive, working on referrals, setting callbacks and reminding yourselves how good it feels to be successful at the end of the day. Look at your strengths so you can contribute to the common goals of the Team. We all are human and things happen each day in life that may work for us or we need to count on our Team to help us.

If you are a Confirmer; Same as the agent but also remind yourself of your responsibility to get the tour in the door. No one makes any money until the tour shows and it’s your job to do so. Create your own motivator to be confident and assumptive. Remember your responsibility to assert yourself whether it’s in your product, the gift or the integrity. When coming to Qualifying the customer you should only be asking “So were you asked to prepare?"

1st give thanks for the opportunity today will bring-“Daily Bread”. Next point out all the Blessings we do have-arms, legs, family, friends, opportunity, our five senses, smile etc… Affirmations.

On the Sales floor;

There are three crucial areas to be aware of;
ourselves-covered above
our product- the gifts/tools (see addendum)
our company-Wyndham, the worlds largest. How did Wyndham get to be number one? Taking care of the customers needs! Putting the customer 1st!